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Air India international passengers can now avail check-in and baggage drop-off services at select Delhi Metro stations

Partners with DMRC & DIAL to make the passenger experience smoother.

Gurugram, June 3, 2024: Air India, India’s largest global airline, has collaborated with Delhi Metro Rail Corporation (DMRC) and Delhi International Airport (DIAL) to facilitate check-in for international travelers at two Delhi Metro stations – New Delhi and Shivaji Stadium. The Delhi Airport Check-in & Baggage Drop facility allows passengers to check their luggage at the metro station, giving travelers outside the station the opportunity to explore the city without luggage. Meanwhile, their luggage is safely loaded onto the aircraft through an advanced automated infrastructure created by DMRC & DIAL.

This service is currently available for domestic travel but is now being extended to international travelers and will remain operational at the two metro stations from 7am to 9pm. Check-in is between 12 hours and 2 hours before flight departure for domestic routes and between 4 hours and 2 hours for international schedules.

“Our partnership with DMRC & DIAL is a testament to our commitment to providing passengers with an enhanced and seamless travel experience. This initiative not only provides a cost-effective option for travelers arriving from distant locations, but also helps control airport congestion, leading to a better experience for all our customers. In addition to the technology interventions that Air India & DIAL is partnering with and implementing, such as DigiYatra and Self-Baggage Drop machines at airport terminals, this initiative will significantly enhance the convenience and satisfaction of our customers. said Rajesh Dogra, Chief Customer Experience OfficerAir India.

The metro’s frequency is every 10 minutes and it takes 19 minutes to reach the departure level at Delhi Airport Terminal 3, making every traveler’s journey faster and hassle-free.