Humane urges customers to stop using charging case amid battery fire

It’s fair to say that Ai Pin’s launch didn’t go as Humane planned. This week, the well-funded startup is dealing with another problem in a long list of mounting problems. The company issued an email on Wednesday asking customers to stop using the egg-shaped charging case.

The warning was issued “out of an abundance of caution,” Humane said. The company says it launched an investigation following a “single complaint” about a charging issue from a customer. Ultimately, Humane determined that the included batteries were potentially a fire hazard.

“Our investigation determined that the battery supplier was no longer meeting our quality standards and that there is a possibility that certain battery cells supplied by this supplier could pose a fire safety risk,” Humane wrote in an email seen by TechCrunch. “As a result, we have immediately disqualified this battery supplier while we work to find a new supplier to avoid such issues and maintain our high quality standards.”

We reached out to the company for more information and asked if Humane plans to issue a full recall or refund. Currently, the company is offering solace in the form of two months of free $24 subscription service.

Humane is far from the first consumer electronics company to ship products with potentially dangerous batteries. The timing of the news isn’t ideal, however, as the founders reportedly already pitched the company to potential buyers just months after launching the first product.

According to the note, the Charge Case is the only Humane product affected by this news. Neither the Battery Boost nor the Charging Pad were singled out by the company.