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Zenarate named disruptive technology of the year at the CCW Excellence Awards 2024

Zenarate’s AI Simulation Training platform supports the entire agent skill-building journey to optimize customer service success

NEW YORK And LAS VEGAS, June 6, 2024 /PRNewswire/ — Zenarate is proud to announce today that it has been named this year’s Disruptive Technology of the Year CCW Excellence Awards. The awards are designed to raise the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity and excellence in all aspects of contact center operations.

Zenarate’s AI Coach platform has successfully reimagined training and development methodologies and practices for contact center agents worldwide. With skills-based AI Simulation Training, AI Coach develops agents from initial onboarding through live agent assessment and ongoing coaching, leading to improved KPIs such as CSAT, speed to proficiency, agent retention and more.

“Congratulations to the entire team here at Zenarate for this exciting award. As always, it is a reflection of the dedication and hard work everyone has put into our AI Coach platform,” said Brian Tuite, co-founder and CEO of Zenarate. “It is also important to thank our hundreds of enterprise customers who have been integral to our growth and key partners in the development of our platform.”

“The 2024 Awards program highlights stories of resilience, perseverance and unwavering operational continuity within the field. Each winner has demonstrated a relentless pursuit of excellence that showcases the very best of our field, and we applaud their remarkable achievements,” said Mario Matulich, Client Management Practice Chairman.

The winners were announced on June 4 at the CCW Excellence Awards Gala organized in Customer contact week (CCW) Las Vegas, the global flagship event that brings together industry leaders, innovators and professionals to explore the latest trends, technologies and strategies shaping the future of customer engagement.

About Zenaraat
Zenarate AI Coach is an award-winning enterprise SaaS platform that transforms the way companies develop top-performing, customer-centric teams. Zenarate’s skills-based AI Coach platform is fully customizable to each customer’s unique skillset, compliance requirements and overall brand experience. AI Coach develops confident and prepared agents through personalized learning paths and simulation training, live agent assessment, and targeted simulation coaching for continuous improvement. The industry-leading platform includes an enterprise-level reporting architecture to measure what matters most, driving key metric improvements for global brands like Capital One, United Healthcare and Verizon.

With its fast and flexible deployment capabilities and AI-powered data engine, Zenarate AI Coach quickly develops top-performing customer-facing teams in 79 languages ​​and dialects globally across industries including financial services, insurance, healthcare, telecommunications, travel, technology and retail.

Zenarate AI Coach has received numerous prestigious awards, including Frost & Sullivan Customer Value Leadership Award winner, the Stevie Gold Award for Contact Center Training Practice of the Year, and the FinTech of the Future Award Winner for Artificial Intelligence & Machine Learning. For more information visit www.zenarate.com.

About Customer Contact Week
Customer Contact Week (CCW) is the customer service industry’s premier event series, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has grown into a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and exhibitions, participants will take part in four days of learning, networking and innovation. CCW brings together more than 5,000 participants, 245 solution providers and more than 250 expert speakers. The event offers participants a unique opportunity to learn from the best in the industry, network with peers and gain insight into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing and business development for organizations dedicated to serving the customer management industry. For more information, visit www.klantcontactweek.com.

Contact details
Jacob Harvey
Catapult PR-IR
(303) 581-7760
(email protected)

SOURCE Zenarate