AI in Customer Service: Lessons from a Leading CX Consultant and Analyst

CX Today’s Charlie Mitchell presents Dr. Natalie Petouhoff, a leading customer experience analyst, author and consultant.

Broadcasting from CCW 2024 in Las Vegas, we’ll discuss how customer service teams can leverage AI while remaining customer-centric.

We also offer:

  1. Understanding the changing role of AI in the customer experience.
  2. Lessons for customer service teams to develop their AI proposition.
  3. An example of a contact center with an excellent AI strategy.

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